We aim to provide a polite, quick and efficient service to members of the public and organisations and publish our service standards monthly.
If you have a complaint about any aspect of data protection – maybe you believe your personal information has been handled incorrectly – we may be able to help. First, please read the data protection section. This will tell you what we can investigate, what you should tell us and the possible outcomes you can expect.
If you have a complaint about privacy and electronic communications – for example, you've asked an organisation to stop making telesales calls to you and they have not done as you have asked – we might be able to help.
If you have a complaint about freedom of information – maybe a public authority has refused to provide you with information you think you're entitled to – we may be able to help. First, please read the freedom of information section. This will tell you what we can investigate, what you should tell us and the possible outcomes you can expect.
If you want to make a complaint about an issue that’s covered by the Environmental Information Regulations, we might be able to help. First, please read the environmental information regulations section. This will tell you what we can investigate, what you should tell us and the possible outcomes you can expect.
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